Nursuhada Binti Abd Ghafar BM111 4C
Chapter 15: creating collaborative partnership
 Teams, Partnership, and Alliances
1. Organizations create and use teams, partnerships, and alliances to:
    i) Undertake new initiatives
    ii) Address both minor and major problems
   iii) Capitalize on significant opportunities
2. Organization create teams, partnership, and alliances both internally with employees and externally with other organizations
3. Collaboration system-Support the work of teams by facilitating the sharing and flow of information
4. Organization form alliances and partnerships with other organizations based on their core competency
    i) Core competency an organization's key strength, a business function that it does better than any of its     competitors
    ii) Core Competency Strategy organization choose to focus specifically on its core competency and forms partnerships with other organization to handle nonstrategic business processes
5. Information technology can make a business partnership easier to establish and manage
    i) Information partnership occur when two or more organization cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer
6. The internet has dramatically increased the ease and availability for IT-enabled organizational alliances and partnerships

Collaboration Systems
1. Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and management
2. Collaboration system an IT-based set of tool that supports the work of teams by facilitating the sharing and flow of information.
3. Two categories of collaboration
     i) Unstructured collaboration( information collaboration) includes document exchanges, shared whiteboards, discussion forums, and e-mail.
     ii) Structure Collaboration(Process Collaboration) involves shared participation in business processes such as workflow in which knowledge is hard coded as rules.

4. Collaboration systems include:
     i)Knowledge management systems is involves capturing, classifying, evaluating, retrieving, and sharing information asset in a way that provides context for effective decisions and action.

     ii)Content management systems is supports  the capturing and use of an organization's "know-how".
Workflow management systems

    iii)Groupware systems

Explicit and Tacit Knowledge
1. Intellectual and knowledge-based assets fall into two categories
     i)Explicit knowledge consists of anything that can be documented, archived, and codified, often with the help of IT.
     ii)Tacit knowledge knowledge contained in people's heads
2. The following are two best practices for transferring or recreating tacit knowledge
    i)Shadowing is less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work.
    ii)Joint problem solving a novice and expert work together on a project

KM Technologies
>Knowledge management systems include:
>knowledge repositories (databases)
>Expertise tools
>E-learning applications
>Discussion and chat technologies
>search and data mining tools

KM and Social Networking
*Finding out how information flows through an organization
i) Social networking analysis(SNA) a process of mapping a group's contacts(whether personal or professional) to identify who knows whom and who works with whom
ii) SNA provides a clear picture of how employees and divisions work together and can help identify key experts

Content Management 
1. Content management systems(CMS) - provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment
2. CMS marketplace includes:
- Document management system (DMS)
- Digital asset management system (DAM)
- Web content management system (WCM)

Working Wikis
-wikis -web-based tools that make it easy for user to add, remove, and change online content
-Business wikis-collaborative web pages that allow users to edit documents, share ideas, or monitor the status of a project
Workflow management systems
- work activities can be performed in series or in parallel that involves people and automated computer systems
- Workflow - defines all the steps or business rules, from beginning to end, required for a business process
-Workflow management system- facilitates the automation and management of business processes and controls the movement of work through the business process
- Messaging-based workflow system- sends work assignments through an e-mail system
-Database-based workflow system- store documents in a central location and automatically asks the team members to access the document when it is their turn ti edit the document

Groupware systems
- Groupware- software that supports team interaction and dynamics including calendaring, scheduling, and 

Videoconferencing
- video conference - a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously
- Web conferencing- blends audio, video, and document-sharing technologies to create virtual meeting rooms where people "gather'" at a password- protected web sites
- E-mail is the dominant form of collaboration application, but real=time collaboration tools like instant messaging are creating a new communication dynamic
- Instant messaging - type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real=time over the internet